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Info SMS

Any complaints, review and SMS messages to be sent to 012-6180082. Each SMS will be charged accordingly by telecommunication provider based on your subscribed plan.

Based on the keywords with each message received, SWMResponz system will produce a specific response to the sender as a notification message. SMS-shaped response is generated automatically and directly forwarded to the sending mobile device as soon as the SMS message content analysis.

Bil Message Format Example Response issued SMS

1





ADUAN <your complaint>



Messages based on the keywords will be forwarded to the Complaints Coordinator SWMResponz for evaluation and validation before being released to the Implementing SWMResponz

T´kasih, Pihak SWM akan menilai semua aduan sebelum menerimanya. Utk semakan status, hantar mesej SEMAK <reference_no_sms> dan SMS ke 0126180082


*** <reference_no_sms> Will be replaced with actual reference number, for example: 110098

 


2






SEMAK <reference_no_sms>






Checking the status of implementation of SMS based complaint issued by the SWMResponz <reference_no_sms>, for example 110011

SWMResponz:: <reference_no_sms>

T'kasih di atas keperihatinan anda. Status terkini bagi aduan di atas ialah [current_status].

*** [current_status] is replaced with one of the following states,

  • DITERIMA
  • DALAM SIASATAN
  • DALAM TINDAKAN
  • TELAH DISELESAIKAN
  • TELAH DITUTUP
  • TELAH DIBATALKAN

OR (if no error)

  • SWMResponz <reference_no_sms>:

  • Harap maaf aduan di atas tiada di dalam senarai kami.

  • SWMResponz <reference_no_sms>:

  • Harap maaf status terkini bagi aduan di atas adalah TIDAK DIKETAHUI.